3998bet handles your information, transaction records, and device activity with a clear purpose — to run your account, process payments through Rocket, Upay, and Bank Transfer, and keep your session secure. This policy sets out exactly what we collect, how we use it, and the choices available to you under applicable law in your eligible region.
Account data handled directly by us
Rocket, Upay and Bank Transfer records covered
Your rights explained clearly
Contact route for data questions
POLICY POSTURE
How 3998bet Collects and Uses Your Information
When you open an account with us, we collect the details you provide during registration — your name, contact information, and any verification documents we request. When you make a deposit or withdrawal using Rocket, Upay, or Bank Transfer, we record the transaction reference, amount, and method to maintain an accurate account wallet history. We also collect device and browser data — your IP address, session tokens, and page interaction logs — to detect irregular activity and maintain account security. Cookies store your login state and preference settings so the lobby loads correctly on your next visit. We do not sell your personal data to third parties. We share data only where a payment processor requires it to complete a Rocket or Bank Transfer transaction, or where applicable law in your eligible region compels disclosure. Data submitted through our support channel is used solely to resolve your query and is not added to any marketing list. Your account data is retained for as long as your account remains active and for a further period required by applicable record-keeping obligations. If you close your account, we will tell you the retention period that applies at that point.
Rocket transaction reference
Upay payment record
Bank Transfer confirmation
Account wallet history
Device session log
POLICY COVERAGE MAP
What Falls Inside and Outside This Policy
This policy covers the data we process directly when you access your account, complete a transaction, or contact support through a channel we publish. It does not extend to services or websites operated by third parties — including payment processors handling your Rocket or Upay transfer on their own infrastructure. Understanding the boundary helps you know which privacy notice applies to each part of your experience.
Account Access
Login credentials, session activity, and account settings are covered fully. We process this data to authenticate your identity and maintain a functional account wallet across devices.
Transaction Records
Deposits and withdrawals processed through Rocket, Upay, or Bank Transfer generate records we hold on our side. The payment processor's own privacy notice governs data held on their infrastructure.
Site Content and Cookies
Browsing behaviour within our lobby pages, cookie preferences, and device identifiers fall within this policy. We use this data to keep the session stable and the lobby personalised to your last settings.
Third-Party Services
Links to external sites, game studio interfaces, or third-party analytics tools operate under their own terms. We do not control what those services collect once you leave our domain or interact with an embedded third-party frame.
YOUR PRACTICAL CHOICES
Actions Available to You Under This Policy
You have concrete options for managing the data we hold. The account settings page lets you review and update your registered contact details at any time — if a phone number or email address tied to your Rocket or Upay verification changes, update it there so transaction notifications reach you correctly. If you believe any stored information is inaccurate, contact us through the published support channel and describe the correction needed; we will review it against your account record. You can request a summary of the data associated with your account by raising a query through support and specifying what you need. Where local law in your eligible region gives you a right to ask for deletion or restriction of certain data, you can raise that request the same way. We will respond with what is possible given our legal retention obligations. None of these actions require a formal written letter — the support channel is sufficient.
Review Your Records
Open your account settings to check the contact details, verification status, and transaction history we hold. Confirm that your Rocket or Upay number matches what you use for active transactions.
Correct Account Details
If a name, contact number, or Bank Transfer detail is recorded incorrectly, raise a correction request through support. Attach the relevant transaction reference so we can locate the record quickly.
Request a Data Summary
Ask us through the published support route for a summary of the personal data tied to your account. We will respond within the timeframe permitted by applicable law in your eligible region.
Ask About Deletion
Where local law in your eligible region permits a deletion or restriction request, submit it via support. We will confirm what can be actioned and what must be retained under our legal obligations.
CONTACT FOR PRIVACY
How to Reach Us About This Policy
If you have a question about how your data is handled, or you want to exercise a right described in this policy, use any of the contact routes we publish on the site. State clearly that your query relates to privacy or personal data so it reaches the right team promptly. Do not share account passwords or full payment card numbers through any support channel.
Live Chat
Start a chat session from the support icon on any page. Describe your privacy question and include your registered account identifier — not your password — so the team can locate your record.
Email Support
Send a written query to the email address shown in the site's contact section. Email works well for data summary or correction requests because you can attach a Bank Transfer or Rocket transaction reference as context.
Account Help Section
The account help area lists common data and privacy questions with step-by-step actions. Check there first — many requests about Upay or Rocket transaction records can be resolved without contacting support directly.
HOW WE HANDLE DATA
Data Handling, Cookies, Security and Retention
We apply access controls to your account data so that only the account and payments teams can retrieve individual records. Cookies set on your browser are limited to session management, preference storage, and basic analytics — no cookies are used to build a profile for sale to advertisers. Account passwords are stored in a hashed form; we cannot retrieve your raw password and will never ask for it. Retention periods vary by data type: active account data is held while your account is open, and transaction records are kept for the period required by applicable law in your eligible region. You can clear non-essential cookies through your browser settings at any time; doing so will reset lobby preferences but will not affect your account wallet or transaction history.
Cookie Management
Cookies on our site handle login sessions and lobby preferences. You can manage or clear them through browser settings. Clearing them resets display preferences but leaves your account wallet and Rocket or Upay transaction records intact on our servers.
Account Security
Passwords are stored in hashed form and never visible to staff. If you suspect unauthorised access to your account, change your password immediately from the account settings page and notify us through the published support channel.
Data Retention
Active account data is held while your account remains open. Transaction records — including Bank Transfer confirmations and Rocket payment references — are kept for the period required by applicable law. We tell you the applicable period if you close your account.
Policy Updates
When we update this policy in a material way, we post a notice in your account area. Continued use of the account after that notice constitutes acceptance. You can request the previous version by contacting support within a reasonable period of the change.
POLICY FAQ
Questions About Your Privacy at 3998bet
The questions below cover the points we hear most often about data, account records, cookies, and how to raise a privacy request. If your question is not answered here, use the support channel and mark your message as a privacy query.
What personal data does 3998bet collect when I open an account?
We collect the name, contact details, and verification documents you submit during registration. After that, we record transaction references from Rocket, Upay, and Bank Transfer payments, along with device and session data generated when you access the lobby. We do not collect data beyond what is needed to run your account.
Are my Rocket and Upay payment records stored by 3998bet?
Yes. We keep a record of each deposit and withdrawal transaction processed through Rocket, Upay, or Bank Transfer — the reference number, amount, and method. This forms part of your account wallet history. The payment processor also holds data on their side under their own privacy notice.
How do I request a copy of the data held on my account?
Contact us through the published support channel — live chat or email both work — and ask for a data summary. Include your registered account identifier so we can locate the correct record. We respond within the timeframe permitted by applicable law in your eligible region.
Can I ask 3998bet to delete my personal data?
Where local law in your eligible region gives you a deletion or restriction right, raise a request through support. We will confirm what can be removed and what must be retained under our legal record-keeping obligations. Transaction records tied to Rocket or Bank Transfer payments typically have a minimum retention period under applicable law.
What cookies does the site use and how do I manage them?
We use session cookies to keep you logged in, preference cookies to remember lobby settings, and basic analytics cookies to understand page load patterns. You can clear or block non-essential cookies through your browser settings at any time. This resets display preferences but does not affect your account or transaction records.
Who should I contact if I think my data has been handled incorrectly?
Send a message through the support channel and mark it clearly as a privacy concern. Provide your account identifier and a short description of the issue. The team will review the relevant records and respond. You can also raise a concern with the relevant data protection authority in your eligible region if local law provides that route.
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