These terms set out exactly what 3998bet expects from you and what you can expect from us — covering how your account works, how transactions are recorded, and what applies when you access the platform. Access and eligibility depend on your local law and the eligible regions we operate in; please read these terms before you open or use an account.
Applies to all account activity
Rocket, Upay & Bank Transfer covered
Jurisdiction-dependent access
Updated terms notified in-account
POLICY POSTURE
How These Terms Work on 3998bet
By opening an account on 3998bet or continuing to use one already active, you confirm that you have read and accepted these terms in full. We may revise these terms when our services change or when applicable rules require it. When that happens, we will notify you through your registered account before the change takes effect — you will see a notice the next time you log in. If you do not accept a revision, the right course of action is to stop using the account and contact our support team to close it formally. These terms sit alongside any specific rules shown in the games lobby, the payment section of your account wallet, or any information notice published on the site. Where those specific rules differ from this general document, the specific rule applies to that area. Your transaction history — whether you process payments through Rocket, Upay or Bank Transfer — forms part of your account record and is governed by these terms. We retain that record for as long as your account is active and for the period required after closure. Eligibility to hold an account depends on your local law and the regions where we are able to operate.
Rocket payment records
Upay transaction logs
Bank Transfer confirmation
In-account policy notices
TERMS COVERAGE
What Falls Inside and Outside These Terms
Not every part of the platform is governed by a single clause. Understanding what this policy covers — and what it does not — helps you know where to look when a question comes up.
Account Access
All account creation, login, session activity and account closure on 3998bet fall within these terms. This includes the rules around keeping your credentials secure and what we do when unusual access is detected on your account.
Transactions
Deposits and withdrawals processed through Rocket, Upay or Bank Transfer are governed here. The payment section of your account wallet shows the specific limits, steps and verification requirements that apply to each route.
Site Content
Game content from studios available in the lobby — including live dealer tables, slots and crash rounds — is subject to individual game rules displayed inside each title, alongside these general terms. RTP details are shown only where the game or studio exposes them.
Third-Party Services
Payment processors, mobile wallet providers and external services connected to your transaction are governed by their own separate terms. We are not responsible for the policies of those third parties; these terms cover only what happens on the 3998bet platform itself.
YOUR ENTITLEMENTS
Actions Available to You Under These Terms
These terms are not one-directional. You have clear, practical actions available to you at every stage of your account life. Your transaction history is always accessible from the wallet section of your signed-in account — every Rocket, Upay and Bank Transfer record is stored there and you can review it at any time without contacting support. If any detail on your account — your registered name, contact number or payment method — needs correcting, the account settings area is where you make that change; follow the verification steps shown on screen. Where a change cannot be made directly through the interface, our support team can assist once your identity is confirmed through the process described in your account. Any question about how a specific term applies to your situation should be directed to support rather than assumed: the team can clarify whether a particular rule affects your account or your access. We keep a record of every support interaction so you can follow up on an open query if needed.
Review Your Records
Open the wallet section of your signed-in account to see a full transaction history. Every deposit and withdrawal — regardless of method — is logged with a timestamp and status you can check directly.
Correct Account Details
Account settings let you update your contact information and registered payment methods. Verification steps are shown on screen; follow them exactly to confirm the change and keep your account records accurate.
Raise a Query
If a term is unclear or you believe it has been applied incorrectly, contact our support team with your account reference. We log every query so the conversation can be resumed if the matter is not resolved in one exchange.
Request Account Closure
You may request formal account closure through the support channel at any time. On closure, your transaction record is retained for the period required by applicable rules, then handled in line with the retention policy described in these terms.
CONTACT ROUTES
How to Reach Us About These Terms
Questions about these terms — how they apply to your account, a specific transaction or a recent change in the policy — can be directed through the support routes published on the site. Use the route that works for you; each one connects to the same team.
Live Chat
The live chat option is available from the main navigation on 3998bet. Open it when you are logged in and your account reference is attached automatically, which speeds up any terms-related query.
Email Support
Send a written query to the support email address listed in the contact section of the site. Include your registered account details and the specific clause or transaction you want to ask about so the team can respond with a precise answer.
In-Account Help
The help section inside your signed-in account links directly to published policy documents and lets you submit a formal support request with your account context already attached. Use this route for transaction disputes or correction requests.
HOW WE HANDLE THIS
Policy Handling, Data and Account Security
We want you to understand how we manage the information connected to these terms — not just what the rules say, but how they are applied in practice.
Data Retention
Account data and transaction records — including payment activity via Rocket, Upay and Bank Transfer — are retained for the period required under applicable rules. After account closure, retention follows the schedule set out in our privacy policy, not an arbitrary internal timeline.
Cookies and Session Data
We use session cookies to keep your account active during a visit and to record preferences. Cookie settings can be adjusted through your browser; disabling certain cookies may affect how the account wallet and payment screens function on mobile.
Account Security
Your account credentials are your responsibility under these terms. We will never ask for your password through chat or email. If you believe your account has been accessed without your knowledge, contact support immediately using the live chat route so the team can act on the account.
Policy Change Requests
If you want to understand why a specific term exists or request a formal explanation of how a clause was applied to your account, submit a written request through the email support route. We will respond with a specific answer tied to your account record.
TERMS QUESTIONS
Frequently Asked Questions About These Terms
These are the questions we hear most often about how the terms work. If your question is not covered here, reach out through live chat or email support with your account reference.
Do these terms apply to my Rocket and Upay transactions?
Yes. All payment activity processed through your account wallet — whether via Rocket, Upay or Bank Transfer — is governed by these terms. The specific limits and verification steps for each method are displayed in the payment section of your signed-in account.
How will I know if the terms have changed?
When we update these terms, a notice appears in your account the next time you log in. We do not make material changes silently. If you want to review the current version at any time, the terms page is always available from the footer of the site.
Can I use my account if I am not sure whether it is permitted in my region?
Access and eligibility depend on your local law and the regions where we are able to operate. If you are uncertain whether access is permitted where you are, check the eligibility section of these terms or contact support before using the account.
What happens to my transaction records after I close my account?
Your transaction history is retained for the period required under applicable rules after closure. You can request a copy of your records before closing the account by submitting a written request through the email support route listed on the site.
How do I dispute a transaction under these terms?
Open a support query through live chat or email with your account reference and the transaction ID shown in your wallet history. The support team will review the record and respond with a specific explanation. Keep the original payment confirmation from Rocket, Upay or Bank Transfer as supporting evidence.
Do game-specific rules override these general terms?
Where a game in the lobby or a information notice on the site sets out a specific rule that differs from this document, the specific rule governs that area. These general terms apply to everything not covered by a more specific rule displayed in the relevant section.
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